RANT: IF IT AIN’T BROKE, DON’T FIX IT (CASINO EDITION) Part 2

Here is my brain activity right now after dealing with this:

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As we left off yesterday, I had spent some time on the phone with the reservations department in an effort to correct what my casino host did to my reservations for NYE. Then, last night, I received the following email from my host (apparently, I was not going to sleep with sugar plums dancing in my head):

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Was this not established over the past two weeks? Did I stutter…‽

I replied:

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I think that this – along with my previous emails and voicemails – made it quite clear that I did not want my host changing anything on my reservations.  Am I wrong?

She replied this morning:

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I read that response and figured hey, case closed – I then got ready to appear in Court this morning – naturally, email alerts popped up on my phone while I had an energy drink before heading out:

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No, I did not “know” this – as that was never the case – the reservation desk and manager undid what the host did and the reservation was in the system properly after I got off the phone with them yesterday – why was it now changed again?  Clearly – she is going into the system and attempting to change my reservation – according to @_Lucky45 a host will do this because they apparently will not get credit for a player’s play unless they, themselves book the reservation.  As a player, IDGAF about this – I made my own reservation with the host via offers – and the reservation I made was the reservation I wanted – plus, I am not getting anything more than what the mailers give me by having a host.

So, while in Court this morning, I received these emails:

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This was not true at all – I confirmed yesterday with the reservations clerk and manager that my original reservation was restored — the above itinerary comes nowhere close to what my original reservation was.  Does my host not realize I know exactly what games she is playing?

Now out of Court, I called the reservations desk again to explain the situation – once again the friendliness and professionalism of the reservations clerk were unparalleled as she listened to the soap opera of my ordeal, asked me to hold while she spoke to a manager, and came back on the line to confirm that she was able to, once again, restore my original reservation – she also informed me she was putting a note in the system that nobody can change my reservation without my personal authorization.

I received an email confirmation and forwarded it to my host with the following statement:

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She replied:

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I am not sure I should even call her – I wonder what she wants – any guesses?

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